Shipping & Returns

  1. Processing Time: Orders are typically processed and shipped within 3-5 business days after payment confirmation, excluding weekends and holidays.

  2. Shipping Methods: We offer standard shipping options via USPS for domestic and international orders. Shipping rates are calculated at checkout based on the weight and destination of the package.

  3. Delivery Time: Delivery times vary depending on the shipping method selected and the destination. Estimated delivery times are provided at checkout for each shipping option.

  4. Tracking Information: Once your order has shipped, you will receive a shipping confirmation email with tracking information to track the status of your package.

  5. International Shipping: Please note that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost. Not all items are offered for international shipping.

Refunds and Returns Policy:

  1. Refunds: We strive to provide high-quality products and excellent customer service. If you are not satisfied with your purchase, please contact us within 30 days of receiving your order to discuss your concerns and eligibility for a refund or exchange.

  2. Returns: Due to the nature of our products, including candles, oils, and beauty items, we do not accept returns or exchanges for these items for sanitary and safety reasons. All sales of these items are final.

  3. Damaged or Defective Items: In the unlikely event that your order arrives damaged or defective, please contact us immediately with photos of the damaged items and packaging. We will work with you to resolve the issue and provide a replacement or refund as necessary.

  4. Lost or Stolen Packages: We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. If you believe your package has been lost or stolen, please contact the carrier to file a claim and provide them with the tracking information.

  5. Cancellation Policy: Orders cannot be cancelled or modified once they have been processed and shipped. If you need to cancel or modify your order, please contact us as soon as possible, and we will do our best to accommodate your request if the order has not yet been shipped.

Contact Us:

If you have any questions or concerns about our shipping and refunds policy, please contact us at support@aheathensraid.com for assistance.